Ignacio Montoto, Director del Hotel Jaime I y del Tryp Castellón Center
Ignacio Montoto, Director of Hotel Jaime I and Tryp Castellón Center (Civis Hotels) talks about accessible tourism and its needs in the province of Castellón. Since the european project RESTAT about accessible tourism started running with EuroFUE-UJI as partner, new considerations about the accessibility in such an important economic field as tourism have been taken into account. This european project, under the call Erasmus+ “Strategic partnership in the field of education and training”, raises awareness about the need of an Accesible Tourism in Castellón. Ignacio Montoto has shared his personal point of view on this topic
What can tourism professionals generally do when providing services for tourists with access needs?
What tourism professionals can generally offer to tourists with access needs is an extreme sensitivity when they deal with disabled clients.
What skills will future professionals need to learn on the job?
Students should know in depth the needs of disabled people, in order to implement the action procedures that allow them to provide adequate attention and service. They must also know the reality of the accessibility of the establishment where they work, in order to offer reliable information to their clients.
In your opinion, are there skills that should be specifically enhanced through specific training courses?
In my opinion the knowledge of the sign language and Braille are two skills that should be taught through specific courses.
What is the training situation of AT in general in Castellón? Are there any specific training courses?
I know about the Strategic Plan for Accessible Tourism of the Government of Valencia, 2017-2020. The point 2.9 talks about training customer service about disabled people and that it is aimed for students and professionals in the tourism sector, with a training schedule through the CDT.
Do you think is necessary to introduce new and more specific competences in the tourism field, for instance in traditional trainings or vocational measures?
Of course. Through our ALTUR association, we are working to offer to the Jaume I University a proposal of subjects which we consider that should be treated in the Tourism degree.
What are the career opportunities /job mobility for people with competences in Accessible Tourism?
Given that we talk about very unusual competences, there will be sure job opportunities for workers who are properly trained. The Ilunion group has a special impact on the training of professionals with sensitivity to care for the disabled people.